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Assistant Skill Set2021-08-16T17:24:04+00:00

Assistant Skill Set


Can my assistant help me evaluate properties?2021-08-17T20:21:39+00:00

Yes! Your assistant can work behind the scenes and gather property sales information and conduct calculations to help you complete your jobs faster.

Can an Assistant pay my employees?2021-08-20T19:46:08+00:00

Many of our assistants help with reconciling payroll, timesheets and mileage reimbursements. We do not recommend allowing assistants to have the ability to handle money on behalf of your company and Prosper does not accept any liability if the owner decides to give their assistant this privelage.

What can’t an assistant do?2021-08-20T19:47:43+00:00

Perhaps, better than asking what an assistant is capable of is asking what they are not capable of. Prosper has seen that an assistant can be trained on almost any task but it depends on how much time the owner is willing to invest into training the assistant. Prosper does not recommend having any assistants handle any company funds, transfer money in any facet for the business nor have access to sensitive data such as social security numbers. Prosper is not responsible if an owner client allows their virtual assistant to handle any financial matters for the company. We also do not recommend having any Prosper assistants of draft any legal contracts creating a relationship between yourself and a 3rd party. Prosper will not be held responsible for any legal contracts that are drafted without their permission.

What Accounting tasks can my assistant help with?2021-08-20T19:49:34+00:00

Enter Mileage Driven on Vehicles into computer

Bank and Credit Card Reconciliations

Completing W2 Income Verifications

Sending out 1099s to Contractors

Entering Time Sheet Information

Keeping track of your expenses

Keeping track of your income

Monthly, Quarterly and Yearly Financial Statements

What Office work can my assistant help me with?2021-08-20T19:50:09+00:00

Compiling Compliance Transaction files for appraisal firm

Gathering MLS information

Reviewing Time sheets for Accuracy

Replicating Documents

Data Entry

Answering Telephones

Answering Emails

Responding to Website Chat

Are assistants trained in fair housing laws?2021-08-15T15:08:45+00:00

Yes, all of our virtual assistants attend training sessions on fair housing laws that are compliant with the United States government

How will I communicate with my assistant?2021-08-15T15:08:22+00:00

The easiest way to communicate with your assistant is through email for items that do not need to be addressed quickly, google hangouts for chatting and receiving quick responses, and using the file storage system Google Drive to share documents. They can also send text messages from their telephone number.

Do assistants know how to send and receive email?2021-08-15T15:07:56+00:00

Yes, All of our assistants are trained on clocking in and out with their client each via email and also sending emails to delegate issues that need to be addressed for your company. Google for business is provided by Prosper Real Estate so our assistants have access to all of the Google office products and a cloud storage system for documents to share.

What is the time difference between where the assistant works and the United States?2021-08-15T15:07:37+00:00

It is a 14 hour time difference between Cebu City, in the Philippines and Central Standard Time Zone in Chicago, Illinois. The assistant is 14 hours ahead (13 in the summer when it is not daylight savings time). The assistant will work whenever they are needed for your business, 5 days a week and up to 9 hours a day with a 1 hour break.

What software do they know how to use?2021-08-19T17:23:44+00:00

All of our assistants are equipped and educated on how to use Google applications including GMAIL, Google Docs, Google Sheets and Google Drive and Google Hangouts. They are also well versed in Microsoft Office products. They have been trained using  Jivochat for chatting on websites, and Ring Central for talking on the phone.

Do the assistants have a foreign accent?2021-08-15T15:06:51+00:00

English is spoken as an official language of the Philippines. All of our assistants speak fluent english, they do however have a distinguishable accent that is much different than an American accent.

Can assistants answer the telephone?2021-08-19T15:44:25+00:00

Yes, all of our virtual assistants have been trained to take incoming phone calls and listen to customer issues and take accurate notes. They will then delegate the issue to the appropriate member of your team. However, we do not recommend they answer your phones until after they have worked with you for several months. Putting your assistant in a situation where they need to answer quickly without getting verification if their response is correct does not put them in a position to succeed for you.

What Marketing tasks can my assistant help me with?2021-08-20T19:51:53+00:00

Chatting with Prospects on your website

Giving your small agency a more professional image

Notifying tenants and home owners of appraisal appointments

Creating Appraisal Reports

Finding Comparable Homes for sale

“Bumping” Social Media Ads

Answering Inquiries from interested prospects

Scheduling Showings

Responding to Facebook Messages

Change Follow up with Prospective Clients

Update Lenders and Agents on Appraisal Tasks

Improve Referral Network

Does my virtual assistant have a good education?2021-08-15T15:05:38+00:00

Yes. All of our assistants have some sort of secondary education after High School.

Does my assistant already have experience working as an assistant?2021-08-15T15:05:16+00:00

Yes. Your assistant already has experience working as a virtual assistant for American companies. In fact, they already have experience working for an American real estate company. All of our agents have been trained and worked with our sister company Prosper Real Estate based in Eau Claire, WI.

Do I get my own dedicated assistant or is this shared?2021-08-19T15:45:08+00:00

Your assistant is assigned specifically to you and is 100% dedicated to your company. You are not sharing the assistant with anyone else. 

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